What You Told Us: 2025 Employee Survey Results & What Happens Next

At Stepping Stones Care, we believe that the best care for children starts with taking care of our people. That’s why we run our annual employee survey—to listen, learn, and grow together.

The 2025 results are in, and we want to share the key takeaways with you. It’s a mix of what we’re proud of, what we can do better, and most importantly—what we’re doing in response.

What We’re Doing Well

Your feedback showed that Stepping Stones Care has real strengths worth celebrating:

·      Pride in Purpose

Staff overwhelmingly said they’re proud to work here (4.40/5). That means a lot, and shows alignment with our mission to change young lives.

• Supportive Managers

Managers are approachable, encouraging, and genuinely invested in your career growth. This came through strongly in your ratings (4.44/5).

• Inclusivity & Belonging

Many of you described SSC as feeling like a “family,” and reported a strong sense of inclusion.

• Recognition & Training

You feel recognized for your work, and you value the therapeutic training that helps you care for our children with confidence and compassion.

These are cultural pillars we’re committed to protecting and strengthening even further.

Where We Need to Improve

No sugarcoating it – there are areas where we want to improve on:

• Vision & Communication

Some of you said you don’t always feel clear on our bigger picture, or left out of key updates.

• Processes & Retention

Frustrations with systems and workflow were common, and some of you expressed doubts about staying with us long term.

We hear you and we’re already taking action.

✅ You Said, We Did

Here’s just a few ways we’ve already started responding:

We also have a process review happening between now and early 2026 to improve efficiency and consistency across homes.

Fast Facts from the Survey

• Overall average score: 4.23 out of 5

• Top category: Leadership & Management (4.39)

• 75% of staff scored 4 or above overall

• Only 5% scored below a 3

• Biggest feedback themes: Training, inclusion, care for children, and opportunities to improve systems, pay, and communication

What’s Next

We’re not ticking a box—we’re building a better workplace. This survey is part of an ongoing journey. Every piece of feedback is helping shape the future of Stepping Stones Care, and we thank you for your honesty, your ideas, and your dedication.